Mövenpick Resort & Spa Bintan Lagoon, part of the renowned Accor brand, offers a sophisticated getaway on Bintan Island, Indonesia, conveniently located near Singapore. With a focus on delivering exceptional service and enchanting experiences, the resort caters to both corporate travelers and holidaymakers. In this client story, we explore the successful implementation of DottedSign through an insightful interview with Givson Sitorus, the Information Technology (IT) Manager of Mövenpick Resort & Spa Bintan Lagoon. 

Commitment to Opulence and Excellence

Please introduce the Mövenpick Group, and your role within the company.

Givson: Mövenpick Resort & Spa Bintan Lagoon is part of PT Bintan Lagoon Resort, a notable name under the premium Mövenpick brand, managed by the larger Accor Group. Our hotel is strategically located on Bintan Island, Indonesia, not far from Singapore, making it an attractive destination for both leisure and corporate travelers. As the IT Manager, I oversee all technology solutions that strengthen our internal operations and guest experiences.

Adopting eSignatures: The DottedSign Journey

What prompted Mövenpick Resort & Spa Bintan Lagoon to implement DottedSign?

Givson: The hospitality industry is rapidly evolving, and we recognized the need for efficient and secure document management solutions. The pandemic amplified our need for digital transformation, pushing us to seek tools that could streamline our signature processes. DottedSign presented itself as an innovative solution that could greatly assist with our operational efficiency.

How has the implementation of DottedSign impacted your operations?

Givson: The impact has been significant. DottedSign reduced the time and resources spent on the traditional document signing process. Our staff can now send, receive, and manage signatures quickly, which has improved our workflow. It has also enhanced our guests’ experience by allowing efficient contract management for events and bookings.

Additionally, DottedSign has strengthened relationships with external stakeholders such as vendors and suppliers by facilitating smoother contract negotiations. The electronic management of agreements allows for timely responses and improves transparency, helping to manage service levels effectively. It also ensures the secure storage of contracts, which is vital for compliance and auditing.

DottedSign helps us with both internal operations and external relationships within the hotel group, contributing to the overall success and allowing a greater focus on guest experiences.

Can you share any specific success stories or improvements since utilizing DottedSign?

Givson: One of the notable improvements has been in our staff onboarding process. Previously, the onboarding paperwork was a lengthy process requiring physical signatures, which sometimes led to delays. With DottedSign, new hires can complete all necessary documentation digitally, leading to faster onboarding. This not only saves time but also allows us to present a modern, tech-savvy image to our employees and guests.

Is there anything specific that you enjoy about DottedSign that has helped you save time or money?

Givson: We have saved time and money by reducing our manual processes. Our company operates across multiple locations with clients and stakeholders worldwide, including China and the United States, as well as our headquarters in France. The ability to sign documents electronically allows us to connect with anyone, anywhere, at any time. This has greatly enhanced our efficiency, enabling seamless communication and document handling.

Exploring Broader Digital Transformation Initiatives

Is your company focusing on other areas of digital transformation in addition to DottedSign?

Givson: Our company is primarily focused on digital transformation within human resources (HR) and finance. However, we also monitor and improve our document management processes, including file handling, form submission, and text management. The integration of our current digital tools ensures that we operate smoothly between departments and maintain efficiency in our workflows.

Do you believe the pandemic accelerated your digital transformation journey, leading to the implementation of more digitally enabled solutions?

Givson: Absolutely. The challenges posed by the COVID-19 pandemic increased the necessity for digital solutions. We needed to send documents to clients and managers in different countries, manage HR paperwork, and adapt to remote work. The digital solutions we implemented during this time addressed immediate operational needs and set the foundation for ongoing digital transformation in our organization.

What advice would you offer other companies considering a similar digital solution?

Givson: I would recommend assessing your current processes to identify bottlenecks and inefficiencies. DottedSign has proven to be a flexible and user-friendly solution for us, ensuring both security and compliance. Start with a free trial to see how seamlessly it aligns with your existing workflows, and ensure that your team is thoroughly trained to maximize its potential.

Redefining Hospitality: Where Sophistication Meets Digital Efficiency

Mövenpick Resort & Spa Bintan Lagoon’s successful implementation of DottedSign showcases the importance of digital transformation in the hospitality sector. Givson Sitorus and his team have streamlined their document management processes and significantly improved guest experiences and internal operational efficiency. Embracing digital transformation not only prepares the resort for the future but also enhances operational capabilities in an increasingly interconnected world.